Privacy policy

How we process personal data

Cetro Medical manufactures and trades in medical devices for healthcare and provides related services.

Our goal is for you to feel confident that your personal integrity is respected and that your personal data is processed correctly. We take responsibility for ensuring that personal data processed by Cetro Medical is used only for intended purposes and is protected against unauthorized access. All processing of personal data within the company takes place in accordance with applicable personal data legislation. Within the EU/EEA, the General Data Protection Regulation (GDPR) applies from May 2018.

Processing for which Cetro Medical is the data controller

Cetro Medical is the data controller for its processing of your personal data and is responsible for ensuring that such processing takes place in accordance with applicable legislation. For example, your data is processed when you:

  • order our products
  • receive login details and become a user of Cetro Medical services
  • contact us or submit a request by phone, email or website
  • contact us via customer service functions in our digital channels
  • visit our website and accept cookies
  • visit or communicate with us or others via our social media accounts (i.e. third party platforms such as Facebook, LinkedIn and Instagram).

What personal data do we process?

The personal data processed depends on your business form. Business data may become personal data for a sole proprietorship or individual who accesses Cetro Medical products or services.

The data collected about you includes, for example, your name, address, postal address, email address, telephone number, identification data, information about your use of our services and products and transaction history and, for some services, images and location information. Where applicable, social security numbers may also be processed.

Furthermore, Cetro Medical may collect technical data about the devices you use to access our digital channels, including IP address, browser type and cookie information. The collection described herein takes place, for example, when you enter your personal data in various forms on our digital channels or its services, when you communicate with Cetro Medical via our social media platforms, provide feedback in our contact forms or by phone or register for events that we organize.

When you contact us via customer service functions in our digital channels, for example in connection with making a complaint, your contact details and case information will be processed by us.

If you visit or communicate with us via our social media accounts (i.e. third party platforms such as Facebook and Instagram), Cetro Medical may receive information regarding your profile and your interactions on the third party platform from the provider of the same.

Cetro Medical has placed so-called "cookies" in several of our digital channels. These cookies collect information about how you use the digital channel.

Personal data will be processed by us only for as long as necessary to fulfill the purposes of the processing or to comply with Cetro Medical's legal obligations.

For what purposes are personal data processed?

Cetro Medical processes your personal data for various purposes. Mainly, we process your personal data in order to:

  • Fulfilling our obligations to you as a customer, such as executing purchases, invoicing and providing support
  • Enabling general customer care and customer service, such as answering questions and correcting incorrect data.
  • Provide information and target marketing, by mail, e-mail, and telephone regarding Cetro Medical's goods and services.
  • Managing the customer relationship and providing our services
  • Provide you with relevant information and customized offers in newsletters and on the website.
  • Improve our customer offering, such as the development of services, products and features.
  • Comply with applicable legislation, such as accounting laws.

The data may also form the basis for market and customer analysis, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.

Legal basis and legitimate interests for the processing of personal data

Cetro Medical processes your personal data based on a number of legal grounds:

  • We process your personal data when it is necessary to fulfill a contract with you or to respond to your request for customer service.
  • Some of the processing of personal data that we carry out is based on a so-called balance of interests. This applies, for example, to the processing we perform in order to send you offers about our goods and services. Cetro Medical does not process sensitive personal data on the basis of a balance of interests.
  • In some cases, Cetro Medical may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.

How long do we keep your personal data?

Your personal data is only saved for as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Cetro Medical may save the data for longer if it is necessary to comply with legal requirements or to protect Cetro Medical's legal interests, e.g. if a legal process is ongoing.

To whom do we disclose personal data?

Cetro Medical may disclose your data to third parties such as partners and suppliers of transportation and communication services.

Cetro Medical may also disclose your information to companies that provide address update services to ensure that we have the correct address information for you.

Third parties to whom Cetro Medical discloses information or otherwise provides information about a customer may only use the information for the purpose of selling and marketing Cetro Medical's services and products.

Personal data may also be disclosed by Cetro Medical if it is necessary to comply with applicable legal requirements or requirements from authorities, to protect Cetro Medical's legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

Right to information

Cetro Medical is responsible for ensuring that your personal data is processed in accordance with current legislation.

You have the right, in accordance with what follows from applicable personal data legislation, to request access to the personal data processed about you, to have incorrect personal data corrected, for Cetro Medical to stop processing and delete your personal data, to restrict the processing of your personal data, to exercise your right to data portability, and to object to the processing of personal data. In such case, please contact Cetro Medical at the address given below. You also have the right to file a complaint with the applicable supervisory authority at any time if you believe that your personal data is processed in violation of applicable personal data legislation.

Cetro Medical will also, on its own initiative, correct, de-identify, delete or complete data that is found to be inaccurate, incomplete or misleading.

If you do not want Cetro Medical to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to info@wingplast.se. Once we have received your objection, we will cease processing the personal data for such marketing purposes.

Amendment of this privacy policy

Cetro Medical may make changes to this privacy policy from time to time. The latest version of the privacy policy is always available on our website.

Contact information

Please do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you wish to request a register extract. You can find our contact information below.

CETRO MEDICAL AB Nitgatan 11 333 33 Smålandsstenar, Sweden

info@cetromedical.se